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If you have questions about items or would like to process a return or exchange, please fill out the form below.

For a return or exchange, please include:

• Name and email of original order
• Order number
• Item and size you would like to exchange for

You are responsible for shipping costs of the item back to the Backroads Gear Shop and we will cover any shipping expenses to send out your replacement item or issue a refund once your original item is received.

Please Note: We are not selling our e-bikes at this time. Stay connected to our marketing emails (sign up at www.backroads.com) for future sales.